Return Policy
Last updated: 9 March 2025
1. Who we are
This Return Policy applies to purchases made from:
Thodmarezyxodul
1/185 Macquarie St, Sydney NSW 2000, Australia
Email: touch@thodmarezyxodul.world
Phone: +61 2 9221 1622
Website: thodmarezyxodul.ddd. This policy forms part of our Terms of Service and should be read together with them.
2. Your rights under Australian Consumer Law
If you are a consumer in Australia, the Australian Consumer Law (ACL) gives you statutory guarantees in relation to goods and services. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this Return Policy is intended to limit or replace your rights under the ACL.
3. Change of mind and 14-day return right
In addition to your statutory rights, we offer a 14-day return right for change of mind (voluntary returns) for Products purchased through our Website, subject to the conditions below. This means you may return unopened, unused Products in their original packaging within 14 days of delivery for a refund of the purchase price (excluding original shipping costs unless we have stated otherwise). We do not refund the cost of return shipping for change-of-mind returns unless we have agreed otherwise in writing.
Conditions for change-of-mind returns:
- The Product must be returned within 14 calendar days of the date you received it.
- The Product must be unopened, in its original packaging, and in resalable condition.
- You must contact us first (using the contact details in section 1) to obtain a return authorisation and instructions. We may provide you with a return reference number or label where applicable.
- You are responsible for the cost and risk of returning the Product unless we have agreed to arrange collection. We recommend using a trackable delivery method.
We reserve the right to refuse a change-of-mind return if the Product has been opened, used, or damaged after delivery, or if the return is requested after the 14-day period. Once we receive the returned Product and verify that it meets the conditions above, we will process your refund within the timeframe set out in section 7.
4. Faulty or incorrect products
If you receive a Product that is faulty, not as described, or not what you ordered, please contact us as soon as possible. We will work with you to resolve the issue in line with your statutory rights and our obligations under the ACL. Depending on the circumstances, we may:
- Offer a full refund (including original shipping costs where applicable).
- Offer a replacement Product.
- Offer a repair where appropriate.
We may ask you to provide evidence (e.g. photos, description of the fault) or to return the Product for inspection. Where the fault is confirmed or we have sent the wrong product, we will typically reimburse your reasonable return shipping costs. Do not dispose of faulty Products until we have confirmed how to proceed.
5. Products that cannot be returned for hygiene or safety reasons
For reasons of hygiene or safety, we may not accept returns of certain Products once the seal or packaging has been broken (e.g. opened capsules, opened bottles). This does not affect your right to a refund or replacement if the Product is faulty or does not comply with the ACL. If you are unsure whether your Product can be returned, please contact us before sending it back.
6. How to request a return
To request a return:
- Contact us by email at touch@thodmarezyxodul.world or by phone at +61 2 9221 1622. Please include your order reference (if you have one), the reason for the return, and whether you are requesting a refund or replacement.
- We will confirm whether your return is accepted and provide you with return instructions (e.g. return address, any return reference, and whether we will arrange collection).
- Pack the Product securely in its original packaging (or equivalent) and send it to the address we provide. For change-of-mind returns, keep proof of postage.
- Once we receive and inspect the Product, we will notify you of the outcome and process any refund or replacement in accordance with this policy.
Returns should be sent to: Thodmarezyxodul, 1/185 Macquarie St, Sydney NSW 2000, Australia, unless we give you a different address. We are not responsible for Products lost or damaged in transit; we recommend using a trackable service and keeping proof of postage.
7. Refunds
Where you are entitled to a refund under this policy or under the ACL, we will refund you using the same payment method you used for the original purchase, unless we have agreed otherwise. Refunds will be processed within 14 business days of us receiving the returned Product (for returns) or of us agreeing that you are entitled to a refund (e.g. for undelivered or faulty orders). Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.
We will refund the purchase price and, where required by law or where we have agreed (e.g. for faulty or incorrect Products), the cost of original or return shipping. We may deduct from the refund any amount that we are permitted to deduct by law (e.g. where you have used the Product beyond what is reasonable for inspecting it).
8. Exchanges
We do not offer direct exchanges. If you wish to receive a different Product or quantity, you may return the original Product in accordance with this policy and place a new order. We will process the refund for the return as set out in section 7.
9. International orders
Our primary operations are in Australia. If you are located outside Australia and have ordered from us, return and refund arrangements may be subject to additional conditions (e.g. return shipping costs, customs). Contact us before returning any Product so we can confirm the process and any applicable costs.
10. Questions and complaints
If you have any questions about this Return Policy or wish to make a complaint about a return or refund, please contact us at the details in section 1. We will endeavour to respond within a reasonable time and to resolve complaints in line with this policy and your legal rights. If you are not satisfied with our response, you may have the right to refer the matter to a consumer authority (e.g. in Australia, your state or territory consumer affairs agency or the ACCC).